Politique de remboursement

At Skinlyt, we are committed to ensuring your satisfaction with every purchase. Below is our comprehensive refund policy to help you understand your rights and our procedures:

  1. Eligibility for Refunds:

    • Refunds are available for products that are defective, damaged during shipping, or significantly different from what was described.
    • Requests must be made within 24 hours of receiving your order.
    • Products must be unused, in their original packaging, and in resalable condition.

  2. Non-Refundable Items:

    • Opened or used beauty products (for hygiene and safety reasons).
    • Products purchased during final sale or clearance events.
    • Gift cards and promotional items.

     

  3. How to Request a Refund:

    • Step 1:

      Contact our customer support team at hi@skinlyt.com.

    • Step 2:

      Provide your order number, reason for the refund, and photos of the product (if applicable).

    • Step 3:

      Our team will review your request and respond within 24-48 hours.

     

  4. Refund Processing Time:

    • Once your refund is approved, it will be processed within 30-45 business days.
    • Refunds will be issued to the original payment method used during purchase.
    • Please allow additional time for your bank or credit card company to post the refund to your account.

     

  5. Return Shipping:

    • For defective or damaged items, Skinlyt will cover the return shipping costs.
    • For other eligible returns, customers are responsible for return shipping fees unless otherwise stated.
    • We recommend using a trackable shipping service to ensure your return reaches us safely.

     

  6. Exchanges:

    • If you'd prefer an exchange instead of a refund, please let us know when contacting customer support.
    • Exchanges are subject to product availability.

     

  7. Questions or Concerns:

    • If you have any questions about our refund policy, feel free to reach out to us at hi@skinlyt.com.
    • We're here to help make your experience with Skinlyt as smooth as possible.

     

Your satisfaction is our priority, and we're committed to resolving any issues promptly and fairly.

Thank you for choosing Skinlyt!